Help & Questions
Welcome to the MOLUXE® Help & Questions page.
Here you’ll find answers to the most common questions.
If you can’t find what you’re looking for, feel free to reach out to us.
📦 Orders & Shipping
When will my order be shipped?
All orders are processed within 1–3 business days.
Once your order ships, you will receive a tracking number via email.
How long does delivery take?
Delivery time depends on your location:
-
Netherlands / Belgium: 1–3 business days
-
Europe: 3–7 business days
-
Worldwide: 5–12 business days
Do you offer international shipping?
Yes — MOLUXE® ships worldwide.
🔄 Returns & Exchanges
Can I return my order?
Yes. You can return your items within 14 days of delivery, as long as the product is unworn, unwashed, and in its original condition.
How do I request a return?
Email us at info@moluxe.nl with your order number.
We will provide return instructions.
Can I exchange for a different size or color?
Yes, depending on stock availability.
If your requested size is unavailable, we will issue a refund.
💳 Payments
Which payment methods do you accept?
We accept:
-
iDEAL
-
Klarna / AfterPay (if enabled)
Is my payment secure?
Yes. All payments are encrypted and securely processed.
📏 Sizing & Fit
How does MOLUXE® sizing fit?
Our pieces feature a modern streetwear fit — slightly oversized but true to size.
What if I'm between sizes?
-
For a relaxed fit: choose your normal size
-
For an oversized look: size up
🧼 Product Care
How should I wash my MOLUXE® items?
-
Wash inside out
-
30°C
-
Do not tumble dry
-
Wash with similar colors
-
Do not iron directly on prints or embroidery
❓ General Questions
Where is MOLUXE® based?
We are based in the Netherlands, inspired by Moluccan roots and modern luxury streetwear design.
Are MOLUXE® products limited?
Some pieces are limited edition.
Restocks depend on demand and material availability.
How can I reach customer service?
Email us anytime at info@moluxe.nl — we’re here to help.
📩 Contact Us
For any questions, concerns or support:
📧 info@moluxe.nl